Iberia

24 hours on the go. Car came in good time and despite traffic we reached Terminal 5 with time to spare. Ate at Giraffe. BA flight to Madrid tunred out to be Iberia - have to pay for food. It was late leaving but we made our connection. When we checked in it seems we were not sitting together on the Santiago flight so when we got to the desk that was changed but of course we were in the middle not at the window so never got all the nice views of the mountains. Food was not great and no screen at each seat so watched a bit of Go Between and slept reasonably well. We had been trying to check in all day and so had APT. Iberia are rubbish! Then the final straw was no sign of Liz's case - she was told it would come tomorrow in  a very offhand way. Marco advised going back and so I went on a trip round the airport. Information did not speak English! Unbelievable. Iberia office directed me to desk 25 where I got confirmation that the case would be delivered to the hotel tomorrow afternoon. Luckily I had split clothes between the 2 cases. The Singular hotel in Santiago is lovely and new and Marco and Gisela very helpful. With hindsight I think Marco should have left Liz and come with me. He knows the airport and speaks Spanish.